Viking Modi River Cruises Reviews

Viking did meet all expectations.

We expected a 15 day river cruise but due to low river levels on the Danube river we were transported by bus the first week. The cruise line warned us in advance but would not let us reschedule.

We were extremely pleased with the Viking experience.

Tamara was very professional and efficient. However our flights were extremely tiresome and this should have been pointed out to us or better still changed. For example going we had over a four hour layover and coming back instead of going direct from Amsterdam to JFK we had a connecting flight and we had to get up at 3:15 am Very disappointed

The Viking staff at the Lucerne Switzerland location was very helpful and courteous to everyone. The location was exceptional. The tour guides on our excursions were friendly and helpful. All things went well on the ship as well. Good service and food was available. However when we went to Amsterdam things were not so well. Leaving the ship and getting on the bus and loading the luggage went like a video on how not to do it well. Just chaos would describe it. Both loading the bus with all the luggage and unloading the luggage at the hotel. The ship's crew brought the luggage out but the driver was overwhelmed by himself to load it into the bus. Arriving at the Amsterdam hotel the only thing that went right at that point was that a Viking rep. jumped on the bus for a quick welcome; after that she was useless. Again, the hotel was very unprepared. No one to help unload the bags and the people had to fetch their own bags into the hotel. No secure place for the luggage to be. People were unhappy about this and had to request an area for the luggage. No one took charge of this bus load of people. Someone, either Viking reps. or the hotel personnel should have taken charge of the luggage experience so people could feel that their luggage was safe and prepare for the walking tour that was supposed to start at arrival. Since there was this chaos the Viking tour guides started their walking tours much later than should have. The hotels were pricey for the accommodations and the Amsterdam hotel could have been closer to the downtown area. Overall the experience was good. It just fell down a bit at the Amsterdam part of the trip.

Breakfast, lunch and dinner times are set by Viking with zero flexibility. Dinner is 7PM or later, would prefer not to eat so late. With the exception of coffee and cookies food in not available outside the meal hours. The Modi is a smaller ship with not many areas to sit with friends.