Viking Torgil River Cruises Reviews

The Viking staff was superb!

First Viking River cruise experience, and it was wonderful in all respects. Beyond service, itinerary, included tours, etc, I want to highlight the self-serve coffee machine on deck 2: it was the best ship coffee we've ever had on multiple cruises on multiple lines. The motorized blackout shade in our cabin was also terrific.

Stefania provided clear and correct information about the trip. I felt I could trust her opinions when making choices about all the details for designing our vacation. Stephanie was always available for my questions throughout the entire trip process even the last minute ticketing questions. She provided kind advice on how to manage my family problem while away including if I had to come home immediately. She took the time to tell me there was a problem with my answering machine so all my phone calls to me while away were managed correctly especially given my family problem.

Viking River Cruises is a high quality operation and the staff literally goes out of it's way to accommodate the passengers. What they advertise is what they deliver, and more! One of my fellow passengers had an honest mix up on the return air flight that they booked themselves. Guest services tried to rebook the same day, but there were no seats available until 24 hours later. Viking allowed them to remain on board for another day in an unoccupied cabin at no charge and they even booked the new air flights even though Viking did not originally do it. What service! On some excursions some passengers underestimated the difficulty of the walking and cobblestone streets. Viking tour guides remained with them very closely and assisted their excursion without jeopardizing the others. Very considerate!

Excellent experience. Beautiful country and warm and friendly people.

Viking is a first class river cruise operator. They specialize in customer service and strive for satisfaction. The food and drink are over the top and always top quality. We were blown away when the cruise ended, a ship representative escorted us to the airport and remained with us until we entered airport security. We certainly will cruise again with Viking.

We were on the Viking Torgil. It was exceptional. The food was excellent and the ship/stateroom were immaculate. The staff, as always were extremely helpful. With Viking there is never a problem, as any issue that comes up is an opportunity for them to find a solution. This was our second tour with Viking. There will be more. We added on the extension in Lisbon. The hotel was great, as was the staff. Cannot recommend highly enough.

Viking's plan did not match what we had booked. They omitted an excursion we booked and barely made the changes necessary to fix this. The result was a 3 AM wake up to make a morning flight from Madrid to Lisbon. There was very poor communications among the Viking locations required to fix this. Despite assurances that this problem had been solved, the necessary notifications had not been made until we arrived and pressed for answers. The marketing part of Viking had booked an itinerary that the operating part of the organization could not perform.

I enjoyed my Viking trip, although I don't think it was up to the quality I am used to from Viking. Perhaps they have grown to big to watch over everything. Food on board was good but not great. Staff was wonderful. Room was small, but then my last trip was with Viking cruise ship. Carpets had stains on them, windows had water spots on them. Add on trip at the end was a disappointment.

while viking wasn't my choice, they did an admirable job

We were scheduled for a Douro River cruise in Portugal with Viking. We had absolutely no cruise and were bused for 6-8 hours per day to various locations. Viking was aware they'd be stuck in an inaccessible dock for the past 2 weeks prior to the cruise, but did not tell customers. 

We were not able to sleep in our cabin. Outside our room was a motor which ran constantly and was very noisy. Not appropriate that we should be charged the same amount as others who were able to stay in quiet rooms.