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Avalon Waterways Cruises Reviews

4.3/5 - Excellent

Based off 1,341 Reviews

Avalon Waterways River Cruises Customer Reviews

Overall Rating
4.3
Accommodations
4.4
Itinerary
4.4
Professional Staff
4.6
Repeat with Operator
4.2
Value for Money
4.1

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Ratings based off 1,341 reviews about Avalon Waterways River Cruises - currently showing 50 reviews with comments only
VM
Victoria

Everything was first class. Especially the Keukenfhof Tulip Gardens. All the tours were guided nicely.

WH
Waldraut
Reviewed on Apr 06, 2025

Avalon has always been my favorite River Cruise line. The staff were great, excursions were very good, but sometimes I wish guides would not ramble on and keep tour moving. We left the tour groups most of the time because guide was toooo wordy and didn't give us enough free time.

DP
David

Everything was fantastic!!

MM
Mirna

We had a wonderful time and are very grateful to our agent for her professional assistance

PJ
Patricia
Reviewed on Dec 02, 2024

We had such an amazing trip and met such wonderful people! This was our second Avalon trip this year and won’t be our last!

DS
Donald

Avalon cruise on Rhine and Mosel met our expectations, and we were treated to a first class experience.

RP
Ronald

The accommodations were very spacious and appealing. The crew and staff excellent and attentive. The menu at at night was varied and the food was very good. Tours were well organized and the guides very knowledgeable.

SC
Stephen

Our stateroom was well appointed and comfortable and clean. Furnishings are starting to show their age. Service staff was fine but not quite at the level we experienced on previous cruises with Avalon. Food and beverage was very good.

PM
Paul
Reviewed on Aug 18, 2024

I can not say enough to praise the hospitality and professional service aboard the Avalon Illumination! Everyone was so helpful and engaging from our tour guide to our housekeeper. the food and food service staff were equally amazing!

MC
Mary
Reviewed on Aug 03, 2024

It was wonderful. More then I expected.

JM
Joseph
Reviewed on Jun 22, 2024

Avalon is as good as it gets. Perfect in pretty much everything. Pretty astounding what a great job they do. will book them again. actually, we have already done that

RR
Richard
Reviewed on Jun 21, 2024

Tour guides had years of experience, and were at ease with travelers questions, weather iilnterruptions, etc.

DB
Donna

Absolutely pleased with the Avalon experience.

CA
Cecil
Reviewed on May 28, 2024

There were adjustments to the itinerary along the way due to high water levels but the Cruise Director and Captain did a great job of adjusting. Avalon also compensated us for the issues even though they were not within their control.

MS
Margaret
Active Discovery on the Seine with Nights in SaintMalo and excursion to Mont St Michel Southbound
4.2/5 - Very Good
Accommodations
5
Itinerary
5
Professional Staff
5
Repeat with Operator
3
Value for Money
3
Reviewed on May 18, 2024

As a past Viking traveler, with this being my first Avalon trip, I still favor Viking. Both river cruise experiences were comparable but there were some procedural differences that I feel were handled better with Viking. I would travel with either cruise line in the future based on price and/or itinerary.

SP
Sandra

This was my fifth river cruise with Avalon, and I’ve loved everyone of them. The ship is beautifully designed for travelers; the staff is efficient, enthusiastic, and accommodating; the local guides are knowledgeable; and the food is quite good. I definitely would embark on another cruise with Avalon.

BB
Brian

We found Avalon Waterways to be an excellent experience. The rooms were good sized and well appointed. The food was outstanding and the staff went above our expectations to make the trip comfortable and enjoyable.

PB
Paula

Did not know what to expect with a river cruise as we've always gone on large cruise ships but ended up loving it.

CJ
Carolyn
Reviewed on Oct 13, 2023

This was our second Avalon cruise and we recommend them to everyone!

FD
Frank

This is our third river cruise with Avalon Waterways and they have done an outstanding job on every cruise. Will recommend them without hesitation.

RR
Rosemary
Reviewed on Oct 09, 2023

Avalon Waterways goes the extra mile to ensure every passenger is satisfied.

CV
Clarence

Wonderful cruise.

AM
Ann

The food was awesome, better than expected.

SK
Simon
Reviewed on Aug 18, 2023

Avalon Passion had the intimate atmosphere of small ship cruising. By the end of the trip there was a good family atmosphere on the boat. The ship was in great condition, crew and staff were pleasant and attentive and the Tour Director was great. Local guides were all passionate about their destinations, and since we were in four different countries in a week, we got interesting, and sometime startling, perspectives on Balkan history. The weather was very hot, and this made some of the walking tours rather grueling, but the Tour director and guides did their best to adapt tours to the heat, and make sure there was plenty of water, rest and shade. The shore based last three days were fascinating but tiring. All in all, a great experience.

MT
Marcelle
Reviewed on Aug 10, 2023

Was a fabulous experience. Avalon, the boat, the staff, the tours, the airfare. Perfect!

SM
Sally

Great service. All done quickly & efficiently. Great cruise. Great price

TD
Tracey
Reviewed on Jul 30, 2023

Everything went without a hitch. Our agent had everything perfectly arranged and managed! We had a great time.

PH
Patricia

The trip was absolutely perfect. I have a long experience with Globus (17 trips) and more recently with Avalon Waterways (4 cruises), and I have never considered using another company because of the outstanding quality of the staff, the professionalism and helpfulness of everyone involved and the outstanding nature of activities. They are simply the best.

PB
Peter

Our trip exceeded my expectations. The staff were very friendly and I could tell they had a great team commitment to their mission.

VH
Vera
Reviewed on May 02, 2023

The tour was very good organized! Staff, meals, logistics were amazing.

TB
Timothy

While our cabin had a 4 pm check-in, we were given a room as soon as we arrived... a nice perk after an overnight flight! This was our second time on an Avalon cruise and we noticed improvements in on-board electronic communications, kiosks, and TV displays with daily information. This cruise also included a daily happy hour.

TT
Thaddeus
Reviewed on May 01, 2023

Enjoyed our first river cruise and will definitely book again.

JM
John

The ship and staff were caring, well organized, and knowledgeable. All aspects of the tour went as planned. The Rhine cruise has some very pleasant and interesting excursions, most were included. Adding two extra days in Amsterdam rounded out a good vacation.

JH
Judy

Avalon was excellent in every way.

JS
Joseph

Great food, beautiful scenery, friendly staff and travelers with similar travel plans make for a amazing vacation. I highly recommend it.

SP
Sandra

This was my fourth river cruise with Avalon, and I love everything about them! The ships, the rooms, the staff, the food - all excellent. The staterooms have every imaginable convenience. The variety and quality of the meals are top notch. The staff was incredibly helpful and cheerful, and they are welcoming to solo travelers, like myself. I would happily book a fifth European cruise with them, until I run out of rivers!

CS
Chester
Reviewed on Mar 27, 2023

AVALON did NOT disappoint again--- this was our third Riverboat trip with Avalon. Ship was beautiful -- staff was excellent --- food was absolutely amazing. Entertainment was great -- guides for the off boat tours were very knowledgeable and personal.

DH
David
fascinating vietnam cambodia the mekong river with hanoi ha long bay bangkok southbound
5/5 - Excellent
Accommodations
5
Itinerary
5
Professional Staff
5
Repeat with Operator
5
Value for Money
5
Reviewed on Jan 27, 2023

This trip delivered entertainment, education, and discovery. The operator's staff was truly exceptional.

DH
David
Fascinating Vietnam Cambodia the Mekong River with Bangkok Northbound
5/5 - Excellent
Accommodations
5
Itinerary
5
Professional Staff
5
Repeat with Operator
5
Value for Money
5
Reviewed on Oct 23, 2022

This was our third trip with Avalon. They always exceed our expectations. The riverboat Avalon Saigon was wonderful. The cabin, food, drinks, and crew were the best we have ever had. The hotels we stayed at were 5 stars. Excellent service and great locations. The tours were all excellent and came off without at smallest problem. Our cruise director was exceptional he worked very hard to make sure everything was running smoothly. He was by far the best director we have ever had. In summary we would highly recommend this trip.

GS
Geraldine
Reviewed on Oct 17, 2022

Had a wonderful time. Everything was to our expectations and more. Will do it again.

DR
Donna
Reviewed on Sep 26, 2022

We enjoyed the river cruise very much. The food was excellent, the staterooms were very nice, and the excursions were well-run.

DJ
Dorothy

The staff was welcoming and accommodating to all our needs. They made the trip extremely pleasureable.

MG
Marcia

Internet was only available inside boat in many cases, on upper deck and anywhere outside it was spotty. The crew members were awesome. This was our first cruise with Avalon, we had previously cruised with another company on the Rhine, but were joining our friends who had already selected Avalon, and we were pleased with it.

CS
Candee
Reviewed on Aug 21, 2022

It was difficult to break larger bills on the trip, so I would recommend brings small bills for tips for excursions or staff members who are exceptional.

CA
Cecil
Reviewed on Aug 07, 2022

The entire Avalon staff were outstanding, especially our cruise director. I was very pleased to be able to book this trip with the single supplement waived.

CA
Cecil

This tour /cruise was fantastic. The pre-cruise extension in Transylvania was for me the highlight and anyone considering the cruise should definitely include this. Our Avalon cruise director and the entire crew were outstanding as were the local guides who were extremely knowledgeable and spoke perfect English.

FD
Frank
Reviewed on Jul 06, 2022

Outstanding cruise,ship and crew were excellent.Cruise Director Simona is a delight,extremely knowledgeable and helpful. Will travel again with Avalon.

GH
Geoffrey
Reviewed on Jul 06, 2022

I would travel on valon only in the future. Cleaner, newer, more comfortable ships with a great stafff. Better than my previous river cruises with a high end ship! And the cruise director has to be the absolutely best in the industry!!!

SD
Susan

We had an excellent time! Avalon was so accommodating...will definitely book with them in the future. Thank you, Richard for all your help in making this trip happen.

RB
Robert

Pairing lunch and dinner wines with the city/area we were in would enhance the experience. The cruise directors, Jean and Tony were outstanding. Very professional and always coordinating so there were no unpleasant experiences.


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